Your purchase does not automatically guarantee a reservation.
Your purchase will be confirmed via email within one to two business days.
What CAN be Refunded:
• Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. If a very rare circumstance as we try our best to accommodate our travelers.
• Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
• Any additional refunds based on extenuating circumstances will depend on the individual tour operator.
What CANNOT be Refunded:
• All hotel and tour schedules are arranged ahead of time. Any person failing to appear (no show) on the day of departure will not be refunded.
• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
• Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
Our Cancellation Policy
The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under “Special Notes” of your tour prior to booking. Please know that MCC Travel & Tours will always adhere to individual tour policies when applicable.
|Cancellation Made Within||Refund Policy|
|When a booking receipt & deposit is made||Your deposit 50% of total tour fare|
|31-45 days before departure||50% of tour fare|
|1-30 days before departure||100% of tour fare|
|No Show||If client fail to check in on time or fail to board the aircraft by the time the aircraft departs, the tour fare paid will not be refunded to you for any reason whatever.|
• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
• If a tour is scheduled to depart within the next 7 business days, we cannot change a traveller’s departure date nor will any refund is possible will not offer a refund.
• All cancellations must be made directly with MCC Travel & Tours Sdn Bhd, not with our business partner.
How to Cancel a Reservation
We will process your cancellation/refund request within 1 to 7 business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a cancellation form will not guarantee that your cancellation has been processed or acknowledged.
Please fill up the form below, in order to proceed with your cancellation.
For more further details please contact: 03-6243 7975 (Mon – Fri, 10am – 7pm) / Email us at firstname.lastname@example.org / Fill up our Contact Form.